Your privacy is something we take seriously at 38 ph. This Privacy Policy explains exactly what personal information we collect when you use our platform, how we use it, who we may share it with, and what rights you have as a player based in the Philippines. It is written in plain Philippine English so you can read it without needing a legal background.
Your information is stored with industry-standard security measures.
We do not sell your data to third parties for marketing.
You can request access to or deletion of your personal data at any time.
When you register and use the 38 ph platform, we collect certain personal information that is necessary to operate your account and provide you with a safe gaming experience in the Philippines. This includes your full name, date of birth, contact details such as your mobile number and email address, and the payment information you provide when making deposits or withdrawals in Philippine pesos. We also collect technical data automatically when you access the platform, including your device type, browser, IP address, and session activity — this helps us keep the platform secure and running smoothly on mobile. If you contact our support team, we may also retain records of that communication to help resolve your query and improve our service. We only collect information that is genuinely needed to operate the platform, verify your identity, process transactions, and comply with applicable regulations in the Philippines. We do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance. All data collection is carried out transparently and in line with the purposes described in this Privacy Policy.
The personal information we collect is used primarily to create and manage your 38 ph account, process your deposits and withdrawals in PHP, and verify your identity as required by our platform's operating standards. We also use your data to communicate with you about your account — for example, to send transaction confirmations, security alerts, or responses to support requests you have raised. Your information helps us monitor platform activity for fraud prevention, responsible gaming compliance, and to ensure that only eligible players aged 21 and above in the Philippines are using the service. We may use aggregated, anonymised data to analyse how the platform is used and to improve the overall experience for Filipino players — this data cannot be used to identify you personally. We do not use your personal information to send unsolicited marketing communications without your consent, and we do not sell your data to any third party for their own marketing purposes. Any use of your data beyond what is described in this policy will only occur with your explicit consent or where required by law. If you have questions about how your data is being used, the FAQ page is a good starting point.
38 ph does not sell, rent, or trade your personal information to third parties for commercial purposes. There are, however, limited circumstances in which we may share your data with trusted partners or authorities, and we want to be fully transparent about when and why this happens. We work with payment processors and identity verification providers who need access to certain data in order to complete transactions and confirm your identity — these partners are bound by strict confidentiality obligations and may only use your data for the specific purpose for which it was shared. If required by Philippine law, a court order, or a regulatory authority, we may be obligated to disclose certain information about your account or activity on the platform. In the event that 38 ph undergoes a business restructure or change of ownership, your personal data may be transferred as part of that process, and you will be notified of any such change in advance. We do not share your data with any third party for advertising or profiling purposes without your explicit consent. All third parties with whom we share data are required to handle it in a manner consistent with this Privacy Policy and applicable data protection standards.
Like most online platforms, 38 ph uses cookies and similar tracking technologies to make the platform work properly and to improve your experience as a Filipino player. Essential cookies are necessary for the platform to function — they keep you logged in, remember your preferences, and ensure that transactions are processed securely. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where improvements can be made — this data is collected in an anonymised, aggregated form and cannot be used to identify you personally. You have the ability to manage or disable non-essential cookies through your browser settings, though doing so may affect how certain features of the platform work on your device. We do not use cookies to track your activity across other websites or to build advertising profiles. If you continue to use the 38 ph platform after being informed about our use of cookies, we take this as your acceptance of our cookie practices as described here. For more detailed questions about how cookies work on the platform, visit the FAQ page.
As a player on the 38 ph platform, you have rights over your personal data that we are committed to respecting and upholding. You have the right to request access to the personal information we hold about you, and to receive a copy of that data in a clear and readable format. If any of the information we hold is inaccurate or out of date, you have the right to request that it be corrected without undue delay. You may also request the deletion of your personal data in certain circumstances — for example, if you close your account and there is no longer a legal or operational reason for us to retain it. If you believe that your data is being processed in a way that is not consistent with this Privacy Policy or applicable law, you have the right to raise a concern with the relevant data protection authority in the Philippines. To exercise any of these rights, please contact the 38 ph support team directly — we will respond to all valid requests within a reasonable timeframe. We are committed to making this process as straightforward as possible for every player.
38 ph takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse. Your account is protected by password authentication, and we strongly encourage all players to use a strong, unique password and to keep their login credentials confidential at all times. We retain your personal data for as long as your account is active and for a reasonable period thereafter, as required by our operational and legal obligations under applicable Philippine regulations. When data is no longer needed and there is no legal requirement to retain it, we take steps to securely delete or anonymise it. While we work hard to protect your data, no online platform can guarantee absolute security — if you suspect that your account has been compromised, please contact the support team immediately. We review our security practices regularly to ensure they remain appropriate for the risks involved in operating a mobile gaming platform in the Philippines. Any significant changes to how we handle data security will be reflected in an updated version of this Privacy Policy.
The most common questions Filipino players ask about how their data is handled.
Now that you know how we handle your data, create your account and explore live casino, slots, fish games, sports betting, and more — all built mobile-first for Filipino players, all in PHP.